FAQS
Questions? We’ve got answers.
Everything you might want to know about our acrylic wall art, delivery, mounting, personalisation and bespoke designs. And if we’ve missed something, just ask.
Ordering & Delivery
How long does delivery take?
Everything is made to order here in the UK. Please allow approximately 2–10 working days for your artwork to be made and dispatched.
Need it for a particular date? Get in touch before ordering and we’ll let you know what’s possible.
Do you offer free delivery?
Yes. UK delivery is free on every order with no minimum spend and no mysterious extras appearing at checkout.
Where do you deliver?
We currently deliver within the UK. If you’re elsewhere and have your eye on something, get in touch and we’ll see what we can do.
Can I track my order?
If you'd like an update on your order, send us your order number and we'll happily check where it's up to.
Can I change or cancel my order?
Contact us as soon as possible with your order number. Because everything is made to order, we can’t guarantee changes once production has started, but we’ll always do our best.
I entered the wrong delivery address. What should I do?
Contact us as soon as you notice. If your order hasn’t been dispatched, we’ll do our best to update it.
About the Wall Art
What is your wall art made from?
Our artwork is printed onto flat acrylic, creating a lightweight, durable finish with bold colour and a subtle glossy reflection.
Can I use it outside?
Yes, absolutely. Our acrylic wall art is weatherproof and designed for both indoor and outdoor spaces, from living rooms and home bars to patios, garden walls and balconies.
Is the frame real?
No, and that's the clever bit. The frame you see is part of the artwork itself, printed flat onto the acrylic.
You get the look of a framed piece without a bulky physical frame, making it much more suitable for outdoor use too.
How does the artwork attach to the wall?
Your artwork arrives ready to mount. If you choose 2 or 4 drill holes when ordering, the corresponding number of standoff fixings will be supplied.
To mount, simply mark the hole positions on your wall, drill and insert suitable wall plugs, then screw the body of each standoff fixing securely into the wall. Once in place, position your artwork over the standoffs and tighten the grips to hold the acrylic securely in place.
Choose no drill holes if you’d prefer to use your own alternative mounting method.
Tip: Always use fixings suitable for your wall type and make sure the artwork is level before drilling.
What sizes are available?
Sizes vary between designs. You'll find all available sizes on the individual product page.
Will the colours look exactly like they do on screen?
We make every effort to show colours accurately, but screens can vary slightly. Your finished artwork may therefore differ very slightly from what you see on your device.
Where is the artwork made?
Every Tickled Prints design is created in the UK and your artwork is made to order here too.
Personalisation & Bespoke
Can I personalise a design?
Yes. Selected designs can be personalised with your own captions or wording. If personalisation is available, you'll see the options directly on the product page.
Is personalisation included in the price?
Yes. Where personalisation is available, adding your own captions or wording is included in the price, no sneaky extras.
Can I change more than just the wording?
Want to change colours, adapt an existing design or create something completely different? That's what our Bespoke service is for.
Do you create completely bespoke artwork?
Yes. Tell us what you have in mind and we'll work with you to create something unique, whether you're starting with an existing Tickled Prints design or an idea of your own.
How does the bespoke process work?
Send us a few details about what you'd like us to create using our Bespoke enquiry form. We'll review your idea, come back to you with what's possible and take it from there. Nice and simple.
Why might my personalised wording be rejected?
We reserve the right to refuse wording that we consider offensive or inappropriate. If there's an issue with your request, we'll contact you so you can either change the wording or request a refund.
Returns & Problems
Can I return my order?
As our artwork is made to order, we’re unable to accept returns or exchanges, and personalised items are non-refundable.
If your artwork arrives damaged, defective or incorrect, please contact us as soon as possible with your order details and we’ll work with you to put things right.
If you have any questions or concerns about your order, please get in touch and we’ll be happy to help.
What if my artwork arrives damaged or incorrect?
We're sorry if something's gone wrong. Contact us with your order number and photographs of the issue and we'll get it sorted.
My order hasn't arrived. What should I do?
Get in touch with your order number and we'll help you check its progress and advise you on the next steps.
STILL STUCK?
Ask us anything
Can't find what you're looking for? Send us a message and we'll be happy to help.